Refund policy
At Olmirastore, customer satisfaction is our priority.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at Olmirascents@gmail.com.
To process your request, please provide:
- Clear photos of the damaged or incorrect item.
- Photos of the product packaging.
Once your claim is verified, we will send you a replacement item free of charge. Refunds will not be issued for damaged or incorrect items; only replacements will be provided.
No Returns or Refunds
Olmirastore sells perfumes, skincare, haircare and health & wellness products. For hygiene and safety reasons, and due to the personal-care nature of these products, we do not accept returns or offer refunds for:
- Change of mind
- Personal preference
- Fragrance expectations
- Used or opened products
All purchases are considered final.
Sale Items
Products purchased during sales, promotions, or with discount codes are also non-refundable and non-returnable.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: Olmirascents@gmail.com
By placing an order with Olmirastore, you acknowledge that you have read and agreed to this Return & Refund Policy.